Plan to Accelerate Tines' Professional Services Engine

Key Professional Services Metrics

Time-to-Value

< 90 Days

Average implementation timeline

Utilization Rate

85%+

Team efficiency target

Forecast Accuracy

90%+

Resource planning precision

Customer Satisfaction

4.8/5

CSAT score target

Expected Outcomes

Measurable results that drive business value

Time-to-Value (TTV)

Reduce average implementation time from 120+ days to under 90 days through standardized delivery methodologies

Utilization

Achieve 85%+ billable utilization through optimized resource allocation and repeatable service offerings

Forecast Accuracy

Improve resource planning precision to 90%+ through data-driven capacity management and pipeline visibility

Platform Adoption

Drive 95%+ customer adoption through structured onboarding programs and continuous engagement strategies

Customer Satisfaction (CSAT)

Maintain 4.8/5 CSAT scores through proactive communication, quality delivery, and rapid issue resolution

Revenue Growth

Scale PS revenue through packaged offerings while maintaining healthy margins and predictable delivery

Accelerating Tines Time-to-Value

My 90-Day Plan